Terms and conditions of use

Personalised Items:

All our products are individually customised using the details you provide on your order. As such they are termed as "Bespoke Items" and therefore exempt from the protections of the Consumer Rights Act 2015, meaning that once they have been produced they cannot be returned unless we have made an error in the production of your item. Please check all spellings when you are placing your order as we copy these directly to the items and cannot be held responsible for any mistakes you have made.

UK Shipping Only

We only ship within the UK unless by prior arrangement and subject to additional costs and timescales. All delivery prices quoted are based on UK mainland and Northern Ireland only.

Missing Items or Items Damaged in Transit:

All deliveries MUST be signed for by the addressee; we do not allow deliveries without obtaining a signature. If you contact the courier directly and change our instructions once your order has despatched to be delivered without a signature or to someone other than the addressee, you forfeit your right to make any claim with us or the courier in the event of loss or damage. All parcels should be thoroughly inspected on arrival for signs of damage. If your parcel arrived damaged, you must sign the courier's delivery sheet or device as "damaged". Failure to do so will put the liability for any damaged or missing items on you. All deliveries must be inspected in a reasonable time frame and any missing goods should be reported to us immediately. All packages are digitally filmed as they are packed and this footage is held on file for reference. When returning items to us, we cannot be held responsible for any items that have been sent in to us if they become lost or get damaged in transit. You are responsible as the shipper for returning the item(s) to us. We recommend sending the package by Recorded/Special Delivery.

In all cases a copy of your proof of purchase (our invoice supplied with the goods) must be provided in order to qualify for any warranty repair. Please note that in all instances we shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. Nothing contained within these terms and conditions affects your Statutory Rights.

Product Disclaimer:

We do not warrant the suitability of goods for a particular purpose and if you are in any doubt you should check specifications and suitability before ordering. Any product pictures, detail pictures or pictures of packaging shown on our website are correct at the time of publishing, but there may from time to time be slight variations with a product due to changes made by the manufacturer. Exact product contents may also vary slightly for this reason. The law specifies that certain products, such as alcohol should not be sold to anyone under 18 years of age. By completing your purchase with us you are certifying that you meet this criteria. We ask all our customers to be responsible with the items sold on this website. We are not responsible in any way for a products misuse by any individual, or any repercussions of any act by an individual. All trademarks are recognised and this site has no affiliation with any of the manufacturers mentioned within these pages apart from those for whom we are the UK distributor.